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Frequently Asked Questions

Your support of the Maximize Life Gala is vital in helping The Max Foundation continue its mission to bridge the gap in global cancer care. This virtual event isn't our typical gala, so we've lined up some Frequently Asked Questions to help you have a memorable evening!

Important Links

The Maximize Life Gala ClickBid – Watch the event, register to bid, bid on items

The Max Foundation Donation Webpage

Event Schedule

Friday, March 26, 2021

Accessing the Event

How do I watch the Maximize Life Gala program?

All guests will receive a series of emails leading up to the Maximize Life Gala with the link to view the program on ClickBid (our Gala website).

  1. Go to MAX.CBO.IO
  2. Login using your email, mobile number or bidding number
  3. Click the “live button” on the upper left hand corner of your screen to watch the show. You can make the video full screen or minimize it so you can also bid on auction items while you watch!

What device should I watch on?

We recommend watching the event on your computer or smart TV, while having a second device like a laptop, tablet, or smartphone to bid on auction items without missing a beat within the program!

I forgot my login information.

It happens to the best of us! Click “Forgot Password” on the login screen and follow the prompts to reset your password. If you have additional issues, contact us anytime: 206.556.3203.

How do I attend and access the virtual event that night?

Access the virtual event from our web page: MAX.CBO.IO. You may use any of your electronic devices such as a smart TV, computer, laptop, phone or tablet. You may want to use more than one device and watch the event on the big screen, but do your bidding from your phone for greater ease. We will share all the links you need to attend the virtual event through our website, social media and reminder emails.

When I tune in, will others be able to see me?

No. This is a one-way viewing experience. You will be able to view the program and make comments and connect with others through the chat feature next to the video box.

Is this program live?

Partially. Due to time zone differences and engagement with our international teams, some portions of our program are pre-recorded.

Bidding

How do I register to bid?

Visit MAX.CBO.IO, click “Register Now” for a bidder number and securely add your credit card. Once registered, you will receive an e-mail and text message with your bidder number to login and start bidding. You will be notified by text message if you are outbid.

How do I bid?

  1. Go to MAX.CBO.IO
  2. Enter in your bidder number, phone number or email address and tap GO.
  3. Confirm you are the name listed (a password may be required at this time) then hit “Continue”.
  4. Once completely logged in, you can search by item #, keyword, or by category.
  5. To place a bid tap on the blue “Bid/Info” button. There you can place a fast bid, bid or set a max bid, and read details about items.
  6. Tap on MENU > MY ITEMS to view your activity throughout the event
  7. Happy bidding!

Can I still bid on items or make a donation if I cannot tune into the live event? 

Yes! Everyone is welcome to participate in the online auction or make a direct donation to the mission, regardless of attending the digital program.

I forgot my bidder number. 

Type your phone number or email address in the bidder number box. Tap GO. You also can tap on the “?” for help.

How do I remove a bid? 

Right after you place a bid, you have the option to “undo” on the confirmation banner at the top of the screen. Once this banner goes away, you will need to see an event volunteer that is using the butler to remove it.

I already opted out of the SMS text message alerts, not realizing that I wouldn’t receive outbid notices. Can I fix it?

Yes! Text “START” to 56651 to begin receiving these once again.

How do I place a maximum bid?

To place a “max bid”, tap on Bid/Info > BID/SET MAX > select the amount you are willing to spend on the item > SET MAX. The system will bid up to that amount for you automatically. You will be notified via text message if you are outbid on this item.

Did I win?

Once the auction has closed, you can look under MENU/MY ITEMS to view everything that you have won/purchased.

How do I pay? Will you automatically charge my card or can I use a check?

You can securely checkout from your phone with a credit card. Once you have a checkout available, a red “Pay!” button will appear at the top of your bidding screen. Tap on this button to proceed to checkout. If you have not already put a credit card on file, you will need to do so at this time in order to checkout. *Your card will be automatically charged if you are the winning bidder*

Can I pay a donation by check?

Yes, and thank you for your donation! Checks can be made payable to: The Max Foundation and mailed to: 1107 NE 45th St Suite 230, Seattle, WA 98105

Is my donation tax deductible?

The Max Foundation is a 501(c)(3) not-for-profit organization and donations made in support of our work during the fund-the-need are tax-deductible. For auction items to the event, any amount you paid over the fair market value is tax deductible.

Donations

How do I donate online?

Donations can be made by visiting https://cbo.io/d/max

I can’t tune in on March 26. Can I make a financial gift?

Thanks for asking! Yes, you can donate on our secure webpage.

What will my donation support?

Your financial gift will fund diagnostic testing for 400 cancer patients currently living without access to testing. Now more than ever we need your support! Please give your most generous gift at the gala. While the event may be virtual, the impact is real.

My questions wasn’t answered!

Please contact us for anything you may need!

CALL: 206.556.3203

EMAIL: maxgala@themaxfoundation.org

CHAT: on MAX.CBO.IO